FAQ
Here are the most common questions we receive.
How do I get pricing?
Use the "Contact Us" page to send us your information and we’ll get back to you quickly with a price! Giving quotes via email is much better, but we can also do quotes on the phone, or at least take your information and research your needs and email you back with a price.
Why do I see an extra screen setup fee?
If your logo is being screen printed on a dark or coloured garment, you will need what is called an underbase. This is a base white that allows for all of your colours in your logo to pop, kind of like priming a dark wall in you house before painting it a different colour. Although you can't see this, it is necessary we have this.
Can I get just one?
DTF Transfers are hands down the best solution for "one off" designs.
Click HERE to learn more about this type of printing.
How much does printing cost?
It varies so much. It depends on how many you’re ordering and what the printing is like (just one color on the front only, versus two color front and three color back, etc) and what kind of shirt it is. There is no standard price. Get in touch with us for a custom price!
How do I submit artwork?
Just email it to info@southshoreprintco.ca and we’ll check it out. If your file is too big to email to us, you can use WeTransfer
What's your minimum?
Can you mix and match for the minimum?
- For embroidery, yes. You may mix and match the thread color as well as the apparel, as long as the same size logo is going on all pieces.
- For Screen Printing, Yes. As long as the same image size and color are going on all pieces.
What can be done if I approved a mock-up/art rendering and didn't verify colour, logo placement, logo size etc and I am not happy with the final result?
It is your responsibility to review mock-ups/art renderings on every order carefully because garments are printed within the approved guidelines of the mock-up/art rendering and will not be replaced/refunded/exchanged etc if garments were printed as approved on the mock-up/art rendering.
If you have noticed an error on your mock-up/art rendering please let us know immediately and wait to see the corrected mock-up/art rendering before approving.
Once you have picked up or received your completed order please check your order for accuracy.
You have 48 hours to report any issues. After 48 hours we will assume that your order is correct and no action will be taken to initiate replacements beyond the time frame.
Additional order information:
- We use stock house colours that visually match the artwork displayed on our screen unless a pantone colour code is provided. If you're looking for specific colours and you need help choosing your pantones we would be happy to sit down with you and go though our pantone colour book.
- Measurements on your mock-up/art rendering for logos are provided in inches, and artwork measurements are based on the logo width.